Refund Policy
Your satisfaction is our priority. Learn about our transparent refund policy and how we ensure your peace of mind.
Our Commitment to You
Customer Satisfaction Guarantee
At GET IPTV, we stand behind our premium streaming service. We offer a comprehensive refund policy to ensure you can try our service with complete confidence.
Refund Eligibility
You are eligible for a full refund if:
- You request a refund within 7 days of your initial purchase
- Technical issues prevent you from accessing our service
- Service quality does not meet our advertised standards
- You experience significant streaming interruptions due to our servers
- The service is incompatible with your device after our technical team confirms the issue
How to Request a Refund
Simple 3-Step Process:
- Contact Us: Reach out to our support team via email or live chat
- Provide Details: Share your order number and reason for the refund request
- Confirmation: Receive confirmation and refund processing within 3-5 business days
Processing Timeline
Refund Processing Times:
- Credit/Debit Cards: 3-5 business days
- PayPal: 1-3 business days
- Bank Transfers: 5-7 business days
- Cryptocurrency: 1-2 business days
Note: Processing times may vary depending on your financial institution.
Refund Exclusions
Refunds may not be available for:
- Requests made after the 7-day refund period
- Issues caused by customer's internet connection or ISP blocking
- Violation of our Terms of Service
- Excessive bandwidth usage or account sharing violations
- Services already consumed beyond the trial period
Special Circumstances
Case-by-Case Review
We understand that every situation is unique. If you have special circumstances not covered by our standard policy, please contact us. Our team will review your case individually and work to find a fair solution.
Partial Refunds
In certain situations, we may offer partial refunds:
- For unused portions of annual subscriptions
- When service interruptions affect your viewing experience
- For downgrades to lower-tier service plans
- In cases of extended technical difficulties
Need Help?
Our customer support team is here to assist you with any refund-related questions.
Email: support@getiptv.store
Response Time: Within 24 hours
Contact Support